About Us
Why choose our services
Here at Consumer Rights UK we take pride in our work. We are determined to make sure all of our clients have been treated fairly. All of our clients are given a unique case handler and we update our clients on a regular basis; most importantly before we accept any sort of refund or compensation from the third party we ask our client if they find the proposition fair, so ultimately the final decision is always with our client.
Our process
You will be pleased to know our case handlers have a strict qualification criteria which must be met before we can proceed with any new claim. We do not take on cases we don't believe we have a strong chance of winning; this method works fantastically as we do not waste your time as well as ours. Once the claim has been qualified by our advisors we will only then charge a flat fee to pursue the claim. We then prepare the file and pass it to our experienced solicitors, who then contact the third party in order to seek compensation. In any case if we find we can not build a good case to win the claim the fee charged is fully refunded.
Our obligation
Unlike other companies who charge a ridiculous back end fee (25-45%) we give our clients the complete peace of mind that no further fees will be deducted from any compensation received. Our obligation to our clients is to provide them with 100% compensation in all cases.
Recent wins
Margaret Fields, Reading | January 2018
MBNA Credit Card - Credit Limit Increase & Mis-sold PPI
£3,625.87 BAL CLEARED & £493 REFUNDED!
Matthew Briggs, Hartlepool | October 2017
Acorn Stairlifts - Mis-sold Extended Service Contract
£1,495.00 REFUNDED!
Neelam Bashir, Rochdale | November 2017
Halifax Bank - Mis-sold Mortgage & PPI
£7,193.05 REFUNDED!
Nick Thompson, Scarborough | December 2017
Brooks Stairlifts - Product sold not as described
£5,295.00 REFUNDED!
Frequently asked questions
Q1. How long will my claim take?
A. It all depends on the type of claim you are making. For credit cards, faulty products or mis sold service contracts we say on average it would take no longer than 6-8 weeks however for Mis-sold mortgages or PPI we can expect a claim to be settled within 10-14 weeks.
Q2. Do I have to pay to start a claim?
A. Yes, we charge a flat fee upon succesfully qualifying your potential claim. This fee is only charged once per claim and covers our admin/solicitor costs to prepare your file.
Q3. What if I pay your fee but the claim is unsuccessful?
A. In the very unlikely event that your claim is unsuccessful after we have started your claim and charged you the relevant fee; please be rest assured we would refund you back in full.
Q4. Can I put in multiple claims at the same time?
A. Yes of course, our claims advisors will analyse any potential claims you may have and only if they pass our qualifying criteria we would be happy to take the claims on board.
Q5. I felt pressured into taking out a extended service contract / warranty but have no proof, can I still claim?
A. Yes most definitely you can still claim. In fact our majority of claims are for mis-sold extended service contracts because customers often feel pressured by constant letters/calls offering extended cover. Some of our clients have even felt emotionally blackmailed to take out extended covers which is totally wrong and against the consumer credit act. You do not need to have any proof as our solicitors will do all the hard work for you.
Q6. Do you charge if I want to check if I have a possible claim?
A. No, we offer a free no obligation assessment. After this you can decide if you want us to act on your behalf or not.
Q7. What is your success rate?
A. On average we are delighted to say we have a 87% success rate so you can be confident we will fight hard to win your claim.
Write to us:
Consumer Rights UK
Kemp House
152-160 City Road
London
EC1V 2NX